** Subscription Programs

Welcome, Stitchers!
STNA's subscription sign-up window is currently CLOSED!

Subscriptions are available to purchase for a limited time,
in early February and again in early August.
It will be open for any newcomers wishing to order subscriptions
(or for existing subscribers to order something different).

There are a few provisos regarding STNA's subscription programs.
Please read the following carefully!

The following vendors will be available for a subscription (the subscribe'able items are only activated/visible for purchase during the sign-up window):

FIBERS:

FABRICS:
PLEASE NOTE: Effective July 2020 - Until COVID relaxes its stranglehold on worldwide supply chains and our fabric vendors' fulfillment times are less chaotic and more stable, STNA fabric subscriptions are shifting to a quarterly shipping schedule (every 3 months) until further notice. While you will continue to be charged monthly, you will receive only one shipment per quarter, but it will include 3 pieces of fabric. This also allows us the flexibility to possibly shift back to a monthly shipping schedule in the future (or ship 2 fabrics every 2 months, when possible. Or, worst case, 4 fabrics every 4 months...you get the idea). Adjusting the billing recurrence on-demand is not simply possible without a whole lot of paperwork and effort on everybody's part, keeping it monthly is just easier for all parties. Maybe think of it like a layaway program (remember those?!). No changes will be made to floss subscriptions, those will still be charged/shipped monthly.

  • Subscriptions can only be purchased via STNA's e-commerce website @ www.stringtheoryneedlearts.com
  • NO manual orders will be accepted, such as email, phone, etc. Sorry.

  • Smallest/default fabric subscription size is a fat quarter (except perforated paper, which is pre-packaged).
  • You CAN have more than one subscription! FBS *and* NPI? WDW's floss AND fabric? No problem!
  • If any new colors are released over the duration of your subscription, we’ll make a concerted effort to get them wrapped into the rotation.

  • Once subscribed to a particular vendor/count/type/etc, you CANNOT modify it (unless you're wanting to cancel, which you can request at any point). If you'd like to subscribe to something additional or different over the course of your subscription, please wait for the next subscription window to open .
  • Initial sign-up payments in February/August are used to purchase a lump of products in March/September.
  • The duration of the subscriptions is variable and open-ended, timetable estimates are provided in the respective product listings.
  • A subscription might already in-progress with other customers. We'll simply insert you into the mix, so don't be too surprised if your "first" set of floss, for example, happens to be colors that start with something other than "A" or "1".
  • Once you sign up, we'll keep filling subscriptions until we reach the end of the vendor's available colors, at which point we'll contact you with a reminder that the end is nigh. Some subscribers might want to circle back to the top of the palette, some might not. We're pretty much going to keep processing your subscription until you tell us to stop, or unless the product is discontinued.

Payment

After your initial sign-up payment clears, a recurring charge will be setup for the duration of the subscription. The financial transactions are handled by the merchant gateway(s), just like any standard purchase. STNA never archives any financial details in an offline file because we can't even SEE them, let alone save them.

For non-PayPal users - your statement might show this subscription as being from "JaySez LLC". Please don't panic, that's our parent company.

NOTE: Georgia residents’ recurring payment will include 7% sales tax, just like any other standard purchase. If you are a GA resident - PLEASE PLEASE PRETTY PLEASE consider purchasing your subscription as a standalone order? It'd be greatly appreciated, if you could. It'll really help with making sure that the recurring payment amount is accurate, when we don't have to remove any extraneous non-subscription products to re-calculate sales tax.


Shipping

  • Shipping costs are included with your subscription! A $4.95 savings for each shipment!
  • All subscribers will be provided a USPS tracking # for each shipment, per STNA's standard shipping practices.
  • If you happen to place a regular order that coincides with subscription processing, please don't be too surprised if your subscription catches a ride with it...

Cancellation Terms

  • There will be no refunds/returns accepted for subscription items.
  • You MAY cancel your overall subscription at any point. HOWEVER, if you've already been charged for the current month, the cancellation will be made effective for the following recurrence.
  • Basically, please try to cancel prior to the 1st of any month, else we're shipping one last package because we'll probably have already started processing it.
  • IMPORTANT: if your auto-payment is declined anytime over the course of the subscription period, you will be notified accordingly (and repeatedly) in an effort to remedy the issue. Sometimes a card has expired, been lost/replaced, etc. We understand that life happens to everyone. However, if a resolution cannot achieved before the 15th, your overall subscription will be canceled.
  • If you wish to "un-cancel", you will need to wait until the next sign-up window opens.


Timetables of note

  • Recurring charges will be issued on the 3rd of each applicable month, as payment for THAT month.
  • Processing and shipping of CURRENT month's subscriptions will happen shortly after that, usually by the 10th of each month.
  • Our goal is to have the current month’s subscriptions shipped by the end of the 3rd week, every applicable month.


If you have any questions, comments or concerns, please feel free to contact us!
Thanks!


Manufacturers

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